Returns

Most of our products carry a 1 year limited manufacturer warranty. If the product carries a different warranty policy, it will be shown on the invoice. If a product you purchase fails to meet your needs is defective or becomes defective within the first 30 days, we strongly recommend that you contact the retailer whom you purchased the device from to arrange exchange or refund. 

Any accessories, such as cables, chargers, and user's manual, should be included in the return packaging. Shipment must be prepaid by shipper, we are unable to issue return shipping labels (we do not ship out of US), also a tracking number must be provided ahead of time. Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals. 

In the event that the product you are returning does not meet the requirements described in our policy, Vulcan will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product will be deemed not eligible for return and may be returned to sender. 

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 4 weeks from the time your product is received. 

Returns will only be accepted and processed if they are assigned a valid Return Authorization Number. Any return we receive without a valid RA number will be documented and rejected. Vulcan shall not be responsible for items returned that are lost or damaged in transit.

 

To Process a Return Click Here